POLITIQUE DE REMBOURSEMENT
The offer is acquired by the client directly from the retailer even if the transaction occurs on the Vie Urbaine platform. It is of the responsibility of the retailer to provide the client with the acquired service as per the terms and conditions featured in the offer or to refund the client as it should be. Vie Urbaine offers to its platform users a sustained customer service in order to insure the respect of the commitment by the retailers that use its platform. This support translates into the following refund policy.
REFUND PERIOD GARANTIED BY VIE URBAINE
For a period of 14 days following the purchase of a coupon on its platform, Vie Urbaine will refund the amount paid for the coupon by the client, who does not have to justify his demand, as long as the coupon has not been used or expired.
SUBSEQUENT SUPPORT TO REFUND DEMANDS
After this period, Vie Urbaine's responsibilities will be limited to supporting its users in all legitimate grievances towards a retailer aimed at making sure the service is provided as the terms and conditions of the offer or as a demand for a refund for services not rendered. Each demand will be evaluated case by case and Vie Urbaine will do everything in its power to make sure that an equitable resolution by the retailer of all refund demands by the platform users. City Linked is not responsible to reimburse the buyer if a company closes, goes bankrupt or, for any reason, is unable to provide fulfillment of the coupon.
RETURN AND REFUND POLICY - VIE URBAINE BOUTIQUE
Please note that given the large reductions on the prices of products sold on the Vie Urbaine Boutique, all sales are final and non-refundable, unless specified in the product sales details. However, if you notice a manufacturing defect in the products ordered, or if your order does not match (quantity, model, color, size, etc.), then you will have a period of 10 days from the receipt of your order to inform us and we'll make it right. After this period of 10 days from the reception of your order, only the manufacturer's warranty applies. We invite you to read carefully the details of the offer to see if a guarantee is offered. If there is no mention of a guarantee, then no warranty is included with the product sold. After 10 days of reception of the order, no complaint will be received and no exchange solution can be offered.
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